How much is postage within Australia?
We charge $25. Flat rate per order. We use Australia Post ‘Express Post Satchels’ so that your parcel can be tracked on route from us to you. We add additional security by putting a “signature on delivery” sticker so parcels cannot be left unattended.
How much is postage overseas?
We can ship overseas, contact us on “sales@chercherlafemme.com and we can organise a quote.
Please be aware any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made.
When will my parcel arrive?
We post everything Express Post via Australia Post, a signature is required on arrival, apologies but nothing can be left without a signature.
Your parcel should arrive 2-3 Business days, outside metro areas may take slightly longer.
Can I track my parcel?
Yes – all our parcels are sent with tracking numbers so you can keep an eye on your order and follow its journey from our door to yours! Your postal tracking number will be emailed to you when your parcel is ready for dispatch.
What happens if my parcel doesn’t arrive or it’s damaged in transit?
Please let us know. We do everything we can to locate your parcel. Australia Post is notified and a formal delivery enquiry is lodged.
If you parcel has been damaged in transit, you will need to return the parcel to Chercher La Femme for inspection – this assists us with the formal enquiry to Australia Post.
If Australia Post are found to have lost your parcel or the parcel has been damaged in transit, we will take responsibility and refund you or supply a replacement if available, once the investigation has been closed.
If your parcel has been lost due to an incorrect address submitted online or via email, Chercher La Femme is not liable and will not refund or supply a replacement. It is the customer’s responsibility to ensure their delivery address is correct.
Who do I contact if I have any queries?
If you have any questions or queries, or would like to have a chat about your order please contact us by email at sales@chercherlafemme.com
Pricing
What is our pricing policy?
We endeavor to keep our prices consistent throughout our website. Occasionally, our pricing may be slightly different due to special promotions or mark downs. Special product mark downs or promotions that appear within our online store are only available online unless otherwise stated.
Do you convert my total into other currencies?
No. We will bill your credit card in Australian dollars and your card company will convert the charges for you.
The Australian GST?
All prices on line and in store include GST. GST is payable on all goods.
Returns & Exchanges
How do I return an item(s)?
*Email sales@chercherlafemme.com, list your order number, name, items to be returned and reason for return.
*You must wait for us to confirm your return, then print and fill out this return form and place with your item and post your item back (trackable parcel only) to the address below:
Chercher La Femme
205 Macfarlane Rd, Harrisville, Qld 4307
Items must be in their original condition with all original tags still attached.
All returns must be made within 7 days of receiving order.
We will credit your original method of payment, excluding delivery costs (unless goods are faulty or not as ordered)
Fabrics & Care
How do I care for my clothes?
Pure Washed Linen
As this linen is pre washed it is hand washable with care. It is best to place inside a wash bag when handling. After squeezing out gently by hand, place in the washing machine (inside bag) & spin dry. Hang in the shade to dry. These do not require ironing as the crumpled look is what is intended but can be ironed with steam on cotton/linen setting.
Pure washed silk
As this silk is pre washed it is hand washable with care. Place item inside a wash bag, gently squeeze soapy water through garment, do not soak. Rinse and gently squeeze then place bag with garment in the washing machine on spin. Hang gently in the shade to dry. If desired may be ironed on a silk setting.
Silk/Cotton
This is a pre washed fabric and should be treated exactly like the pure washed linen.
All of our fabrics are dry cleanable. Be sure to remind your dry cleaner to take notice of the care label supplied inside the garment.
**Spare buttons
We don’t include a spare button with each garment to try to minimize waste in the environment. If you ever need a spare, email us with the garment description and we will happily post you a spare or two!
Important Information
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes etc.). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site and in the catalogues due to computer picture resolution and individual monitor settings. When ordering online, if all items requested have sold out you will be notified by email.
We accept no responsibility if clothes or accessories are handled outside our recommended care instructions.
We reserve the rights:
• To cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
• That all orders are subject to availability of stock
• To take reasonable steps to verify that the order and credit details are ok.
Size Charts
Our garments are a very relaxed fit, the looseness allows for the garment to be “Multi-fit” between sizes depending how loose you like to wear your clothes.
Our sizing is Small-X Large.
As pure linen is not meant to be fitted, our cut allows for a relaxed, loose fit.
*The following measurements are meant as a guide for body sizes, not the actual measurement of the garment, all garment length measurements are on the webpage with the garment information.
Small (10)
- Bust 97cm
- Waist 76cm
- Hip 97cm
Medium (12)
- Bust 102cm
- Waist 81cm
- Hip 102cm
Large (14)
- Bust 107cm
- Waist 86cm
- Hip 107cm
X Large (16-18)
- Bust 112cm
- Waist 91cm
- Hip 112cm